Frequently Asked Questions

Quick answers to the most common questions about using Mystore as a renter, host, or driver.

What is Mystore?

Mystore is a platform that connects people who need storage or parcel pickup and drop-off points with verified hosts, drivers, and riders across Kenya.

How do I find storage?

Use the Find Storage search to filter by location, storage type, and other options. Browse available spaces, then contact the host or follow the booking flow provided.

How do I list my space?

Go to the List Your Space page and complete the step-by-step form. Provide clear photos, accurate descriptions, and pricing so renters know exactly what to expect.

How do drivers get paid?

Drivers and riders receive payouts based on completed jobs. Payment terms are agreed in advance and can be settled via mobile money or bank transfer depending on your setup.

Is my property or inventory safe?

Hosts are encouraged to offer clear security features like CCTV, guards, and gated access. Always review listing details and ratings, and use written agreements for long-term storage.

Still have questions? Contact us and we’ll be happy to help.